Return & Refund Policy
Rhinestone or piece count items may be returned or exchanged within 15 days of original invoice date,with prior approval, for store credit (valid for 6 months from date of processing) and are subject to a 15% re-stocking fee. Only full (unopened, factory sealed, not in baggies) packages of any rhinestone and/or component will be accepted for return without a 15% restocking fee. Original and return shipping are non refundable. Product must be returned in padded envelope or sturdy box with no damage. Items received with improper packaging will be refused or returned without credit. ANY SALE ITEM IS A FINAL SALE.
Customer pays shipping on new items being exchanged. Please contact us or call us for a return authorization number.
All Preciosa NON Viva (retired) rhinestones, All Silver Lining Rhinestones are NON REFUNDABLE and NON RETURNABLE.
Generally speaking our products, dresses and clothing are sold as-is. However, we strive for great customer service and will make any special accommodations if possible. Please contact us to initiate this process. Item must be returned with all tags attached and in clean, non work condition.
Return items must be packaged in a heavily padded envelope or sturdy box with original invoice number and list of exchanged items. You must email us to receive approval for your return. SALES@RHINESTONESUPPLY.COM