US Domestic Shipping: All overnight (1 day, 2 day, etc.) air orders (which includes USPS Express Mail and Fed Ex) need to be received by7:00am eastern time in order to be processed the same day. If you have an urgent order after that time, please call 260-484-2711 to check if it is possible to get it out that day. Rhinestone Supply will do our best to accommodate you if at all possible. In the event of any action out of our control (weather, natural disaster, etc.) that would cause your order to be delayed - we will contact you right away.
NOTICE - Due to COVID related issues ALL SHIPPING CARRIERS are experiencing delays. This is out of our control so please be patient. Priority Mail is NOT GUARANTEED for delivery in 2-3 days and in some regions delivery time can take 3-5 business days.
Priority Mail and first class mail orders go out in the order they are received, usually within 24-48 hours. Most Priority Mail orders go out the same day if received by 7:00am EST.
Priority mail orders include delivery confirmation but do not require a signature unless your mail carrier feels you do not have a safe location to leave your package. This is at their discretion and you will need to pick your package up or be at the delivery location for re-attempt. We cannot force the carrier to leave your package. Priority Mail packages include $ 50.00 of insurance. If you would like additional insurance we will be happy to provide the cost to you, just add a note during check out.
First Class Mail orders are shipped with Delivery Confirmation only, NO INSURANCE. In the event your package is lost or delayed you need to contact your local post office and provide the tracking number we emailed to you. IF YOUR PACKAGE IS LOST OR MISHANDLED BY THE USPS WE ARE NOT RESPONSIBLE AND YOUR ORDER WILL NOT BE REPLACED UNLESS YOU RE-ORDER. We do not recommend using 1st class mail for this reason. It is however, a lot cheaper shipping method if you want to take the risk. Please add a note in your order under Special Requests if you would like to add insurance to your First Class Mail - the cost is approximately $ 2.50.
USPS - FAQ's for LOST, DELAYED, or NO DELIVERY OF MAIL
Sometimes our shipping calculator over estimates your shipping cost, we will reduce your shipping fees before charging your credit card if this happens.
You will be contacted if any errors arise with your shipping. Please provide a valid contact phone number as this is usually the fastest way for us to contact you.
INTERNATIONAL SHIPPING: We do ship to International destinations. Purchaser is responsible for any and all customs, duties or international taxes/fees assessed by your country. Refusal to pay any and all fees will result in the abandonment of your package and no refund will be issued. The easiest way to determine the price is the place the items you would like to order in your shopping cart and proceed to the check out. Once you enter your Country and Postal Code you should see prices and options. Sometimes our shipping calculator over estimates your shipping cost, we will reduce your shipping fees before charging your credit card if this happens.